Support Overview

ThingMagic, Inc. is committed to providing fast and effective support to its customers and partners. This includes providing support for ThingMagic fixed and embedded RFID hardware systems and online access to firmware upgrades, documentation and Frequently Asked Questions

If you purchased your ThingMagic RFID product directly from ThingMagic, Inc., you need to request an account for our support portal. Once you have an account, you can open a support case. If you bought your ThingMagic RFID product from a 3rd party you will need to contact the company you purchased the product from to obtain technical support.
 

Ask the Experts

Do you have a question about one of our products that you'd like us to answer on our Forum?

Post Your Question


RFID Demand Increasing

"Month to month, we're seeing demand for RFID label applications that extend far beyond traditional retail and supply chain use. In addition to CPG suppliers, manufacturers and retailers, our RFID customers include businesses in the food industry, pharmaceuticals, healthcare and other markets, using RFID for inventory control, asset tracking, document tracking, and even patient tracking. When they see a demonstration of a 10-second RFID scan of a rack of products versus a 10-minute manual bar code scan of the same rack, they're eager to adopt RFID and customize an application for their specific use."

-- Stephen Hull, Sato America