ThingMagic, Inc. is committed to providing fast and effective support to its customers and partners. This includes providing support for ThingMagic fixed and embedded RFID hardware systems and online access to firmware upgrades, documentation and Frequently Asked Questions
If you purchased your ThingMagic RFID product directly from ThingMagic, Inc., you need to request an account for our support portal. Once you have an account, you can open a support case. If you bought your ThingMagic RFID product from a 3rd party you will need to contact the company you purchased the product from to obtain technical support.
Achieve 100% Reads
"If a live tag was in the carton, the ThingMagic Mercury RFID readers caught it and achieved 100 percent read rates, with no misreading of any of the 13,500 RFID tags. In fact, we had some cartons with over 100 items, which we thought might result in RFID read errors due to high density and shielding of tags, but these, too, were read at 100 percent"
-- Frank Cornelius, New Balance