ThingMagic RFID products include a 12-month (from the date of invoice) hardware warranty that covers defects in materials or manufacturing. ThingMagic will repair or replace any unit that exhibits material or manufacturing defects during the warranty period.
If you purchased your ThingMagic RFID product directly from ThingMagic, Inc., you can open a support case request a product RMA through the Support Portal. If you bought your ThingMagic RFID product from a 3rd party you will need to contact the company you purchased the product from to obtain technical support.
Leading the RFID Industry
"ThingMagic is distinguished by being committed to the RFID industry and easing adoption, and is forward thinking, like Lexmark, working now to be where we want five years from now. We select partners like ThingMagic because they have staying power."
-- Rick Kallop, Lexmark