ThingMagic RFID products include a 12-month (from the date of invoice) hardware warranty that covers defects in materials or manufacturing. ThingMagic will repair or replace any unit that exhibits material or manufacturing defects during the warranty period.

If you purchased your ThingMagic RFID product directly from ThingMagic, Inc., you can open a support case request a product RMA through the Support Portal. If you bought your ThingMagic RFID product from a 3rd party you will need to contact the company you purchased the product from to obtain technical support.

For more details on ThingMagic’s warranty, see our Terms and Conditions.