Support Portal

ThingMagic Partners, Resellers and OEM Customers who purchased products directly from ThingMagic and have an active support contract may login and use the Portal to:

  • Submit bug reports
  • Request RMAs for defective hardware
  • Ask product questions
  • Submit feature requests
  • Monitor open and closed support cases
  • Access the product knowledge base
  • Access current download passwords

If you are a direct ThingMagic Customer and have not received your login ID and Password please register.

If you purchased product from a ThingMagic Reseller or through other indirect channels please contact the reseller.
 

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Achieve 100% Reads

"If a live tag was in the carton, the ThingMagic Mercury RFID readers caught it and achieved 100 percent read rates, with no misreading of any of the 13,500 RFID tags. In fact, we had some cartons with over 100 items, which we thought might result in RFID read errors due to high density and shielding of tags, but these, too, were read at 100 percent"

-- Frank Cornelius, New Balance